[Collab. HELINOX] 1st Anniversary Mug

Domestic Shipping (South Korea)

• Shipping Method: Standard courier delivery
• Processing Time: Orders are shipped within 1-2 business days after payment confirmation (excluding weekends and public holidays)
• Shipping Fee: FREE shipping on orders of ₩100,000 or more / ₩3,000 for orders under ₩100,000
• Additional charges may apply for Jeju Island and remote areas

International Shipping

THIS IS FINE offers worldwide shipping via EMS (Express Mail Service).

• Japan: ₩23,000 (~$17 USD) / 3-5 business days
• United States: ₩36,000 (~$27 USD) / 5-7 business days
• Other countries: Shipping rates are calculated automatically at checkout

※ Import duties, taxes, and customs fees are the responsibility of the recipient. These charges vary by country and are not included in the product price or shipping fee.

※ Delivery times are estimates and may vary depending on local customs processing and logistics conditions.

Order Tracking

• A tracking number will be sent to your registered email or SMS once your order has been shipped
• International orders can be tracked via the EMS tracking system (https://ems.epost.go.kr)

Return & Exchange Policy

THIS IS FINE accepts returns and exchanges in accordance with the following guidelines.

Return/Exchange Period

• Returns and exchanges must be requested within 14 days of delivery

Eligible Conditions

• Item is unworn, unwashed, and in original condition
• All original tags are attached
• Original packaging is intact
• Item is defective or incorrect (photo evidence required)

Non-Eligible Conditions

• Items that have been worn, washed, or altered
• Items with tags removed
• Items damaged due to customer negligence
• Items affected by odors (perfume, cosmetics, etc.)
• Requests made after 14 days from delivery
• Sale/promotional items (where specifically indicated as non-returnable)

Return/Exchange Shipping Costs

• Change of mind: Return shipping costs are the responsibility of the customer
  • Domestic (Korea): ₩6,000 round-trip shipping fee
  • International: International round-trip shipping costs are the responsibility of the customer
• Defective or incorrect items: Shipping costs are covered by THIS IS FINE

Refund Processing

• Refunds are processed within 2-3 business days after the returned item has been received and inspected
• Depending on your payment method, it may take an additional 3-7 business days for the refund to appear on your statement

How to Request a Return/Exchange

Please contact us with your order number, product name, and reason:

• Email: info@funflex.net
• Phone: +82 2 540 2848